This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Complaints

 Complaints Procedure 

Complaints_Procedure_Leaflet13.doc

If you have any complaint or concern about the service that you have received from the Doctors or staff working for this practice you are welcome to bring this to the notice of the Practice Manager.  We operate a formal house complaints procedure to deal with your complaints.  This procedure does not deal with matters of legal liability or compensation. 

This procedure does not affect your right to make a formal complaint to the NHS Dorset nor does it affect your right to seek compensation in law. 

Your complaint should be addressed to our Practice Manager, Mrs Lynne Dolder, who will ensure that it is investigated thoroughly and as speedily as possible.  We aim to report back to you within 10 working days although, in some cases, more time may be required. 

Please note; to ensure strict adherence to the rule of medical confidentiality, we cannot provide confidential information without appropriate authority if you are not the patient in question. 

Please complete and send your complaint to us as soon possible. 

If the complaint is of a clinical nature, a Doctor will investigate the matter supported by the Practice Manager, otherwise the investigation will be carried out by the Practice Manager.  The investigator will interview appropriate members of the practice and may inspect relevant documents. 

At the conclusion of the investigation your complaint will be discussed with you in detail. 

A copy of our complaint procedure is also available at Reception.  We can help you to write down your complaint if you feel you need to do so. 
 



Noticeboard

When we are closed telephone 111 for medical advice and assistanc e

 

Saturday morning appointments
We offer Saturday morning GP and General Nurse pre-booked appointments between 9-10am  (excludes Bank & Public holiday weekends). These appointments are for routine care only. To book an appointment please telephone reception between 8:30-1pm and 2pm–6:30pm Monday to Friday.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Out of Hours
If you become unwell and need medical help when we are closed please telephone: 

           1 1 1

NHS Health Check
Are you aged between 40-74?

Find out more about your free NHS Health Check, please telephone reception.


 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website