If you have any complaint or concern about the service that you have received from the Doctors or staff working for this practice you are welcome to bring this to the notice of the Practice Manager. We operate a formal house complaints procedure to deal with your complaints. This procedure does not deal with matters of legal liability or compensation.
This procedure does not affect your right to make a formal complaint to the NHS Dorset nor does it affect your right to seek compensation in law.
Your complaint should be addressed to our Practice Manager, Mrs Lynne Dolder, who will ensure that it is investigated thoroughly and as speedily as possible. We aim to report back to you within 10 working days although, in some cases, more time may be required.
Please note; to ensure strict adherence to the rule of medical confidentiality, we cannot provide confidential information without appropriate authority if you are not the patient in question.
Please complete and send your complaint to us as soon possible.
If the complaint is of a clinical nature, a Doctor will investigate the matter supported by the Practice Manager, otherwise the investigation will be carried out by the Practice Manager. The investigator will interview appropriate members of the practice and may inspect relevant documents.
At the conclusion of the investigation your complaint will be discussed with you in detail.
A copy of our complaint procedure is also available at Reception. We can help you to write down your complaint if you feel you need to do so.
Independant support for patients is available from Dorset Advocacy on 01300 343 7000 firstname.lastname@example.org